Hellow guys, Welcome to my website, and you are watching Refund Policy - How should you handle cancellations and refunds. and this vIdeo is uploaded by Evan Carmichael at 2014-03-02T17:00:01-08:00. We are pramote this video only for entertainment and educational perpose only. So, I hop you like our website.
| Name | Refund Policy - How should you handle cancellations and refunds |
| Video Uploader | Video From Evan Carmichael |
| Upload Date | This Video Uploaded At 02-03-2014 20:00:01 |
| Video Discription | http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! Help me caption & translate this video! http://www.amara.org/en/profiles/videos/Evan%20Carmichael/ "Hey Evan, I have a question (maybe it could be video worthy? lol)... If you're not busy of course :)... I wanted to know your take on cancellation policies and refunds? That was always a big issue in my realm. I'll break it down: - I have a 30 day money back guarantee, straight forward cancellation policy. So the 1st 30 days if you cancel (a non dedicated) service, I provide a full refund, no questions asked, but only for hosting, not domains. - Cancellations must be done via a billing ticket (security, identity, etc). So the issue is this: - When people email about cancellation, I have a canned reply to go to the billing area to submit a ticket. When they don't they complain about being billed. - Anything canceled will stop on the next billing cycle, and there is no refunds. - Any courtesy refund is done via account credits (they are simply not eligible for a refund, but I provide it as a credit). I've read some books saying stick to your guns, if you have a policy, make sure it's followed. Then I get complaints, and sometimes it gets really annoying to handle. I'm not sure what I'm even asking, maybe just some feedback on your thoughts if you are interested in this :) Thanks! Edward " |
| Category | Education |
| Tags | refund policy | Credit | Credit (Industry) |
