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| Name | NBN FTTB Bridge Tap Removed But Still Getting Slow Internet Speeds |
| Video Uploader | Video From SECURE A COM |
| Upload Date | This Video Uploaded At 31-08-2023 22:05:17 |
| Video Discription | Welcome to another episode where we dive deep into the real-world problems that internet users face every day. Today, we're sharing a compelling case study of an Aussie Broadband customer located in Breakfast Point. Despite having fibre-to-the-basement, this customer has been experiencing recurrent issues like service dropouts and slow internet speeds for about a year. A Year of Troubles and Multiple Interventions Before reaching us, the customer had already had four different NBN technicians and an electrician try to resolve the issue. Even the building management had sent out a "Sparky" (electrician) to examine the situation. Despite these multiple interventions, the problems persisted, leaving the customer frustrated and disconnected. Digging Deeper Into the Diagnosis When we first examined the customer's setup, we noticed that he had four sockets, one of which had a bridge tap. After removing it, we found that the issues of speed and packet loss were still prevalent. So, we decided to dig deeper. We took the investigation to the Main Distribution Frame (MDF) room, where we disconnected the customer's pair from the block to conduct several tests. Our tone test revealed that there was an abnormal tone when connected to the NBN. Once disconnected, the tone normalised. Despite being directly connected to the NBN network, we still observed packet losses and sub-optimal speeds during our tests. Our Expert Recommendations Given that previous interventions failed to resolve the issue, we recommend that Aussie Broadband dispatch a Level Two Technician for advanced troubleshooting. We also advise that they should consider reimbursing the customer for the cost of this advanced diagnostic service, as the problem clearly lies within their purview of responsibility. What's Next? Watch the video to learn more about how we approach internet connectivity issues and why sometimes it takes more than just a standard technician to fix complex problems. If you're facing similar challenges, don't hesitate to reach out. Our comprehensive suite of telecom services is here ๐ ๐๐ข๐ข๐ ๐ข๐จ๐ฅ ๐ฆ๐๐ฅ๐ฉ๐๐๐ ๐ก๐ข๐ช: ๐ https://shorturl.at/mwTVY ๐ฌ ๐๐๐ง ๐ ๐ค๐จ๐ข๐ง๐: ๐ https://shorturl.at/uCMQ8 ๐ ๐๐ข๐ก๐ง๐๐๐ง ๐จ๐ฆ ๐ข๐ก๐๐๐ก๐: ๐ https://shorturl.at/CIMVY ๐ ๐๐ฒ๐ ๐ข๐๐ฟ ๐๐ฟ๐ฒ๐ฒ ๐ก๐๐ก ๐ง๐ฟ๐ผ๐๐ฏ๐น๐ฒ๐๐ต๐ผ๐ผ๐๐ถ๐ป๐ด ๐๐๐ถ๐ฑ๐ฒ: ๐ https://bit.ly/3KP77bS โญโญโญโญโญ ๐๐๐๐๐ ๐ข๐จ๐ง ๐ข๐จ๐ฅ ๐๐ข๐ข๐๐๐ ๐ฅ๐๐ฉ๐๐๐ช๐ฆ: ๐ https://bit.ly/3P7rGmc ๐ ๐๐ฎ๐น๐น ๐จ๐: ๐ฌ๐ฎ ๐ต๐ญ๐ด๐ด ๐ญ๐ฑ๐ณ๐ณ ๐ฆ๐๐ฅ๐ฉ๐๐๐ ๐ช๐ ๐ฃ๐ฅ๐ข๐ฉ๐๐๐ ๐ ๐ฆ๐๐๐จ๐ฅ๐ ๐ ๐๐ข๐ ๐๐ฒ๐ฏ๐๐ถ๐๐ฒ: ๐ https://secureacom.com.au/ ๐ ๏ธ ๐ก๐๐ก ๐๐ฎ๐๐น๐ ๐๐ถ๐ป๐ฑ๐ถ๐ป๐ด ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ: ๐ https://secureacom.com.au/nbn-faults/ ๐ ๏ธ ๐ก๐๐ก ๐ฆ๐ผ๐ฐ๐ธ๐ฒ๐ ๐๐ป๐๐๐ฎ๐น๐น๐ฎ๐๐ถ๐ผ๐ป: ๐ https://secureacom.com.au/nbn-wall-socket-installation/ ๐ ๏ธ ๐๐ฎ๐๐ฎ ๐๐ฎ๐ฏ๐น๐ถ๐ป๐ด ๐๐ป๐๐๐ฎ๐น๐น๐ฎ๐๐ถ๐ผ๐ป๐: ๐ https://secureacom.com.au/data-cabling/ ๐ ๏ธ ๐ก๐๐ก ๐๐ฎ๐ฏ๐น๐ถ๐ป๐ด ๐๐ป๐๐๐ฎ๐น๐น๐ฎ๐๐ถ๐ผ๐ป๐: ๐ https://secureacom.com.au/nbn-cabling/ ๐ ๏ธ ๐ฃ๐ต๐ผ๐ป๐ฒ ๐๐ถ๐ป๐ฒ ๐ฅ๐ฒ๐ฝ๐ฎ๐ถ๐ฟ๐: ๐ https://secureacom.com.au/phone-line-repairs-sydney/ ๐ ๏ธ ๐ฃ๐ต๐ผ๐ป๐ฒ ๐๐ถ๐ป๐ฒ ๐๐ป๐๐๐ฎ๐น๐น๐ฎ๐๐ถ๐ผ๐ป๐: ๐ https://secureacom.com.au/phone-line-installation-sydney/ ๐ ๏ธ ๐๐บ๐ฒ๐ฟ๐ด๐ฒ๐ป๐ฐ๐ ๐๐ฆ๐ ๐๐ถ๐ณ๐ ๐ฃ๐ต๐ผ๐ป๐ฒ๐: ๐ https://secureacom.com.au/4g-gsm-lift-phone/ ๐ ๏ธ ๐๐ฒ๐ฎ๐ฑ-๐๐ป ๐๐ฎ๐ฏ๐น๐ฒ ๐๐ป๐๐๐ฎ๐น๐น๐: ๐ https://secureacom.com.au/lead-in-cable-repairs-installation-sydney/ ๐ ๏ธ ๐ ๐๐ ๐จ๐ฝ๐ด๐ฟ๐ฎ๐ฑ๐ฒ๐: ๐ https://secureacom.com.au/mdf-upgrade/ ๐ ๏ธ ๐ ๐๐ ๐๐๐บ๐ฝ๐ฒ๐ฟ๐ถ๐ป๐ด: ๐ https://secureacom.com.au/mdf-jumpering-sydney/ ๐ ๏ธ ๐ ๐ฒ๐๐ต ๐ช๐ถ๐๐ถ ๐๐ป๐๐๐ฎ๐น๐น๐: ๐ https://secureacom.com.au/wifi-mesh-setup/ ๐ ๐ข๐ฅ๐ ๐๐๐ข๐จ๐ง ๐จ๐ฆ ๐ โ๏ธ ๐ฉ๐ถ๐๐ถ๐ ๐ผ๐๐ฟ ๐๐น๐ผ๐ด: ๐ https://secureacom.com.au/telecommunications-blog/ ๐ ๐ฉ๐ถ๐๐ถ๐ ๐ผ๐๐ฟ ๐ง๐ฒ๐ฐ๐ต ๐ฆ๐ต๐ผ๐ฝ: ๐ https://secureacom.com.au/shop/ โ ๐๐๐ค: ๐ https://secureacom.com.au/frequently-asked-questions/ |
| Category | Science & Technology |
| Tags | Aussie Broadband | Internet Connectivity | Troubleshooting | Fibre-to-the-basement | Service Dropout | Slow Internet | NBN Technicians | Electrician | Sparky | Main Distribution Frame | MDF Room | Bridge Tap | Packet Loss | Speed Test | Level Two Technician | Reimbursement | Telecommunications | Advanced Diagnostic | Real-world Problems | Customer Frustration | Technical Exploration | Tone Test | Internet Speed | Customer Service | Expert Recommendations |
