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| Name | What's the difference between Customer Success and Customer Support? |
| Video Uploader | Video From The Customer Success Project |
| Upload Date | This Video Uploaded At 25-07-2021 13:09:39 |
| Video Discription | This video will help explain the difference between Customer Support and Customer Success. You’ll learn about the responsibilities for each role, the day-to-day, and what they’re both evaluated on. This is specifically for Support and Success roles in SaaS (software as a service), I created a mini crash course on SaaS you can find here: https://www.thecustomersuccessproject.com/post/customer-success-job-tip-mini-saas-crash-course Technologies I mentioned: Zendesk Intercom Performance indicators for Support” First Reply Time Full Resolution Time CSAT Performance Indicators for Customer Success: Net Dollar Retention Net Revenue Retention Reducing Churn Customer Health Score |
| Category | People & Blogs |
| Tags | customer service and customer success |
