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| Name | Customer Service Training | The Importance of Empathy |
| Video Uploader | Video From Customer Service Training by Telephone Doctor |
| Upload Date | This Video Uploaded At 27-09-2012 17:40:30 |
| Video Discription | http://www.serviceskills.com - Request a demo code! Customer Service Training | The Importance of Empathy ServiceSkills is an award-winning online learning platform which will improve the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware. Customer Service DVDs, Workshops & Keynote info can be found at: http://www.telephonedoctor.com Complimentary customer service training articles can be found at: https://www.serviceskills.com/blog/ 800.882.9911 | Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved Perfect for call centers, help desks, support staff, technical support staff and all team member who interacts with customers. |
| Category | Education |
| Tags | customer | service | skills | customer service skills |
