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| Name | Customer service call center tips -Part 1 |
| Video Uploader | Video From FinelyRevealed |
| Upload Date | This Video Uploaded At 26-08-2016 10:00:02 |
| Video Discription | Outsourcing is routinely used by companies to bring products and services to their customers. In recent years this includes handling customer service, warranty claims and follow up questions. Many call centers and customer service centers in India, Pakistan, the Philippines and other countries have sprung up in response to demand for these services for US and other english speaking customers. Understanding each other is key to resolving the problems. In this video we reveal 4 areas where the call center person can lead the caller so that (a) the interaction is pleasant (b) both people understand each other (c) the call center addresses the problem and (d) the corrective action taken or provided solves the problem. |
| Category | Education |
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